Devialet phantom terms & conditions

Take Phantom for a ride. No strings attached. For 45 days.

Call on (02) 8088 3088 or visit our Showroom

Hear for yourself just how unique Phantom is. Experience the best sound in the world live in your home. No strings attached. Whether you purchase Phantom, Silver Phantom, Gold Phantom or Dialog, you reserve the right to return your products to us at any time within 45 days of purchase or delivery. Once we’ve received your goods, we’ll provide you with a full refund.

 

Terms of trial period.

How to benefit from the 45 Day Free Trial or 15 Day Free Trial period (the "Trial Period")

1/ Purchase one or more Product(s)* from our online store, from one of our Devialet stores or from one of our participating Devialet Authorized Retailers.

2/ Are you not satisfied with our Products? If you purchased your Product(s) from our online store or from one of our Devialet stores, contact us within the Trial period and we will arrange the return of that Product. If you purchased your Product from one of our participating Devialet Authorized Retailers, simply return your Product(s) to the original place of purchase within the Trial period for a full refund. The Trial period does not apply to purchases made at the following retailers: Amazon, FNAC and Apple. Please consult your place of purchase for further information on whether your Product is covered by the Trial period.

3/ Once the Product(s) has been received and evaluated by our teams or by our Authorized Retailer, and provided that the Product(s) purchased comply with the requirements of the Trial period mentioned below, a full refund will be processed to the customer within thirty (30) days.

Requirements for a return and full refund during the Trial period : The Product and its original packaging, including the box, the box cover and the dust bag, must be returned in their original state. Devialet and its Authorized Retailer(s) reserve the right to refuse or reduce the reimbursement in the event of non-compliance with these requirements. For assistance with the Product packaging, please contact Support at Devialet’s main website.

Additional Information:

The right to return a purchased Phantom, Silver Phantom or Gold Phantom for a full refund applies only when a return is made within the first forty-five (45) days following:

-The date of purchase in a physical store and upon proof of purchase;

-The date of receipt of the Product in the case of an online order at www.devialet.com

The right to return Tree, White Tree, Cocoon®, Treepod, Gecko©, Remote or Dialog® for a full refund applies only when a return is made within fifteen (15) days following:

-The date of purchase in a physical store and upon proof of purchase;

-The date of receipt of the Product in the case of an online order at www.devialet.com

The Trial period only applies to a single Product* at the time of purchase. The Trial period may only be applied to one purchase occasion per customer and may not be repeated, independent of the quantity or variety of the Product(s) ordered.

*Phantom’s Risk-Free Trial (the 45 Day Free Trial period) applies to any of the products in the Phantom range; Phantom, Silver Phantom, Gold Phantom (the « Product ») and its accessories but only if such accessories are purchased at the same purchase occasion as a Phantom product the Product. If the accessories are purchased at another occasion then the right of withdrawal of fifteen (15) days apply.

The 15 Day Free Trial period for Accessories (the 15 Day Free Trial period) apply to the Treepod, Tree, White Tree, Gecko®, Cocoon®, Remote and Dialog®.