Mick and Carmelina Stillone acquired the business in 2010. They have been serving customers in the home electronics and Hi-Fi business for over 30 years. There is nothing they don’t know about Hi Fi !
We cater for everyone, from the novice to the enthusiast. We don’t just sell hi fi equipment, we design and install systems to help you create the environment you desire - from stereo to multi-room audio and video distribution to dedicated home theatre. We’ve recently moved into a new, expanded showroom in Mona Vale and we’d love to show you around!
Music has always been a great influence on my life - my solace, my companion, my motivation – marking every important moment in my life. I was never blessed with the talent to create music, so I directed my energy to create sound and theatre systems for my clients to relax, enjoy and share great moments with their family and friends.
I pride myself in providing solutions that are tailored to the needs of my customers and their budget. No room is the same, no need like any other, so it stands to reason that no one system will suit everyone. So we provide “best of breed” products and technologies at every price point.
As well as my passion for great audio, the pleasure of riding my motorbike makes the difference in my day. Fine wine from a crafted glass, brewed tea from a pot, fresh ground coffee in various blends - these are all things to be savoured and all the better for the extra effort.
I share Mick’s passion for music and great sound. Music is for every day, for all your life, reflecting your every mood.
I am also passionate about customer service and making sure we create the best possible experience for our customers.
For many people, buying hi fi can seem like a complicated, intimidating experience. Our focus is to take away the jargon, make it simple and easy. The technology has come so far with speakers that are small and inconspicuous in your house and so simple and easy to use with touch-screen devices.
I’d love to see you in our showroom so we can demonstrate just how easy great sound can be!
From our point of view, what makes us different is that we "Sydney Hi-Fi" want to share our knowledge over the many years. Taking the time to understand your needs, listen and suggest the right equipment or services. Providing product guidance and tips. Ask questions, we love to listen and help.
We've taken the time to truly understand, listen and test ALL our product's. Not providing you with just the basic facts, but insight from our perspective, helping you clearly understanding what the product can offer. Besides testing and understanding our products, we also invite you to come and listen for your self, experience and immerse your self in great audio.
Can't come into our store, but still have questions?. We are happy to explain and answer!
You can find our information under the "contact us" page.
But we are located in Mona vale, NSW 2103. Shop 1/1 Mona Vale road, on the corner next to bing lee.
There is parking, up to 3 hours free. To access this parking, it is in the side street behind out store, by entering the small lane way between Dominoes Pizza and the Chemist. Once you've turned in drive down and turn left in a building complex.
You can purchase online, safe and secure guaranteed. Standard shipping for products up to $300 in value, then shipping is free beyond $300. If purchasing from online, our products are firmly packaged to ensure your product arrives in perfect condition. You can also purchase online and pick up in our store, we will notify you if stock is on back order and if your order is ready to collect.
We only use the safest payment processing services on the web. If you have any security questions or concerns please check out our payment processors security measures. PayPal.com or Shopify Payments or call us on (02) 8088 3088
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
CD's, DVD's, software, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Shop 1, 1 Mona Vale Road Sydney New South Wales AU 2103.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Shop 1, 1 Mona Vale Road Sydney New South Wales AU 2103
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item
We can ship products all over Australia and depending on the size of the purchase utilise Australia Post or Toll Ipec, in the unfortunate event you receive a product that is damaged in transit please take a photo and keep details of the issue and contact us right away by phone (02 8088 3088) or email firstname.lastname@example.org
For items over 5KG or larger than usual we will use Toll Ipec for delivery, we will do our best to provide tracking numbers that can be used to ascertain delivery days and times,However in a situation when no one is at home for the first delivery attempt goods will go back to the local Toll Ipec depot where it can be picked up by customer or it can be re-delivered at additional charge. Delivery to a business address is the best option when possible as someone is usually there between business hours to accept the item.
Australia Post or Toll Ipec, depending on the size. In the unfortunate event you receive a product that is damaged in transit please take a photo and keep details of the issue and contact us right away by phone (02 8088 3088) or email email@example.com
We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us (02) 8088 3088 or firstname.lastname@example.org
We certainly do Gift cards. If you purchase online you can only do $50, $100, $250, $500. Though if the value is greater or different, or if you simply just don't want to purchase online. Call us or simply come in and visit the store, we'll be more than happy to assist you.